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Adidas

Manager Digital Operations EM

 Location : Gurugram, Haryana, India

Job Description

 
Manager Digital Operations EM
 
 
Area: DTC – Emerging markets
Department: DTC Excellence EM
Direct Reporting Line: Sr. Manager Retail – TRANS4M EM
Location: Gurgaon, India
GSMS Grade: M4
 
 
Purpose & Overall Relevance for the Organization:
 
This role is responsible for the development and implementation of Digital Operations across Emerging Markets in Omni-channel Services, Point-of-Sale Systems and Back-end Retail Operations.
 
In this role, you will work closely with EM Cluster teams, Retail Stores, EM Hub and global functions, including (but not limited to) IT, Tech Delivery Hubs, Retail Back-Office, Merchandising and Supply Chain, to drive enablement and operationalization of digital operations and Omni tools, also analyzing current processes, identifying opportunities and drive improvements
 
Key Responsibilities:
  • Ownership and E2E management of roll-outs related to Omni-channel and Retail services, Point-of-Sale systems, Back-Office and Head-Office
  • Launching, managing and driving Omni-services across EM, including Ship from store, Endless Aisle, Click and Collect, Fast delivery, Express delivery, among others.
  • Be the subject matter expert for EM teams on all Digital Ops solutions, facilitating training, knowledge and best practice sharing
  • Facilitate and drive EM Pilots / Initiatives enhancing digital consumer experience to provide a truly consistent monobrand consumer experience
  • Monitoring and assessing the usage of implemented solutions, reviewing, creating and reporting on the relevant KPIs/SLAs
  • Support software and hardware testing, ensuring a smooth delivery of tools and capabilities
  • Uploading, downloading and following order data through Omni and digital tools (OmniHub, OrderHub, POD system, etc.)
 
Key Relationships:
 
  • Cluster Retail Operations stakeholders
  • EM/Global DTC organization
  • EM Tech Hub, IT, Merchandising, Supply Chain
  • Global DSS team & product owners
 
Knowledge, Skills and Abilities:
  • Deep understanding of Omni processes (Ship from store, Endless Aisle, Click and Collect, etc.) and Digital tools (mPOS, payment integration, RFID services, etc.)
  • Experience in Retail/Omnichannel operational processes, in-depth understanding of usability and efficiency in digital and mobile, and knowledge of back-end system landscapes, involved in developing and implementing new IT solutions.
  • Expertise in project management, problem-solving, data processing and analytical capabilities
  • Ability to build and maintain effective working relationships with team members and cross-functional stakeholders, willing to set and aspire for the highest performance standards.
  • Excellent interpersonal and communication skills, including presenting, influencing and negotiating among diverse and inclusive groups of varying sizes and organisational levels.
  • Technologically aptitude with high proficiency in MS Office software applications, as well as familiarity with analytical platforms
  • Result-oriented attitude, high resilience and agility, attention to detail and strong work ethic
  • 2+ years’ worth of experience in a similar position
 
Requisite Education and Experience / Minimum Qualifications:
 
  • University degree in business, ideally with retail/tech focus or equivalent professional experience
  • 2-3 years Retail operations experience
  • Understanding of Retail operations
  • Exposure to sports Retail / Franchise desired
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

 
JOB TITLE:

Manager Digital Operations EM
BRAND:

adidas
LOCATION:

Gurgaon
TEAM:

Sales
STATE:

HR
COUNTRY/REGION:

IN
CONTRACT TYPE:

Full time
NUMBER:

508884
DATE:

Mar 14, 2024
 
 

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Adidas

Source : Adidas company website

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