Manager-Operations

Awign was started in 2016 with the mission of organizing & fulfilling enterprise work digitally with human aspirations & humanized efforts. Awign creates a bridge between companies & gig-workers by not only providing manpower to these enterprises but also taking the complete onus of finding the gig-workers, mapping them to the work, training them, managing them and getting quality outcomes for the enterprises. All enterprises have to do is give Awign their requirements, and the entire management is taken care of by the Awign team.
JOB OVERVIEW: We are seeking an experienced Operations Manager specializing in Last Mile Delivery to join our dynamic team. The ideal candidate will have a minimum of 4 plus years of hands-on experience in managing last mile delivery operations/ fleet management/ fleet sourcing in a fast-paced environment. As an Operations Manager, you will be responsible for overseeing and optimizing all aspects of our last mile delivery operations to ensure timely, efficient, and cost-effective delivery of goods to our customers.

• Develop and implement strategic plans to optimize last mile delivery operations, including route planning, vehicle utilization, and resource allocation.
• Lead and motivate a team of delivery drivers and warehouse staff to ensure high performance, productivity, and adherence to company policies and procedures.
• Continuously monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as necessary to meet or exceed operational targets.
• Implement quality assurance processes to maintain the highest standards of service delivery and customer satisfaction, including timely resolution of delivery issues and customer complaints.
• Manage relationships with third-party delivery vendors and carriers to ensure alignment with company standards and service level agreements.
• Manage relationships with clients to ensure alignment with company standards and service level agreements.
• Identify opportunities to reduce costs and optimize operational expenses without compromising service quality or delivery performance.
• Drive a culture of continuous improvement by implementing best practices, standard operating procedures (SOPs), and performance metrics to enhance operational efficiency and effectiveness.
• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred.
• Minimum of 4 plus years of experience in last mile delivery operations management, preferably in the e-commerce or logistics industry.
• Proven track record of successfully leading and managing teams in a fast-paced, high-volume environment.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners.
• Proficiency in using excel and data visualization tools.
• Knowledge of industry regulations and compliance requirements related to last mile delivery operations.
• Flexibility to work extended hours, including evenings and weekends, as needed.

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