Responsibilities & Key Deliverables

To build and sustain 6 Sigma Quality culture in M&M outbound Logistics Function. This role aims at  continious improvement in logistics quality  Kpis and improvement in Dealer Satisfaction Survey.

Dealer -Pre Sales claims Management 

• To ensure sustainable reduction in Pre sales claim ratios and unclean POD %
• To  monitor damages in vehicles , conduct root cause analysis, and implement preventive action plans.
• To verify Pre sales claims and share feed back with CCM/ Dealers for any abnormality
• To be able to segregate patterns in defects from random defects and share with respective plant teams for RCA/ PA
• To conduct benchmark studies and improve current processes

Outbound Logistics Processes

• Complete ownership of outbound logistics processes for first time right and every time right results
• Conduct regular visits to dealers, RSOs, and yards to gather feedback and drive improvement initiatives.
• Development and implementation of training programmes for  drivers and  field staff
• Must have good knowledge on handling MACT/Theft and legal case

Transporter & Vendor Management

• Select and manage transport vendors, ensuring service level agreements (SLAs) are met. 
• Conduct monthly performance reviews with  logistics teams, logistics service providers and mfg teams

MIS

• Must have good knoweldge on Qlik Sense, Power BI, Dashboards 
• Must be able to handle large database  files

Education Qualification

Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering, MBA

General Experience

•    Six Sigma Methodology for defects reduction
•    Vehicle repair process and related cost expertise
•    Expertise in Process mapping/ audits and improvements
•    Knowledge on Qliksense, Dashboards and large data management
•    Expertise in management of MACT/ Superdari / Legal case
•    ERP/Logistics portals knowledge (SAP, Oracle, etc. – if applicable)
•    Strong communication, stakeholder management, and problem-solving skills