Key Responsibilities:
● Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with Locus’s solutions
● Collaborate with clients to understand their technical and business requirements, ensuring our solution aligns with their goals.
● Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence.
● Develop a deep understanding of client goals and align our solutions to deliver measurable business impact
● Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops/trainings to help clients increase adoption.
● Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback.
● Conduct regular business reviews (MBR/QBRs) and status meetings with customers, offering insights into product usage and providing optimization recommendations.
● Create and maintain documentation, FAQs, and other technical resources to support self-service and client education.
● Identify growth opportunities within existing accounts and drive upsell and cross-sell Initiatives. Develop expansion strategies, including multi-country deployments, multi-division rollouts, and usage expansion.
Qualifications:
● 5-7 years’ consulting experience in Supply Chain, Logistics and/or Transportation Management solutions required and experience in systems applications consulting, along with Customer Success, Account Management, or Sales in an IT, SaaS, or Enterprise Software company.
● Hands on experience in configuring, testing and implementing Supply Chain, Logistics and/or Transportation Management solutions required
● Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits.
● Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners.
● Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live.
● Experience in configuring and delivering software demonstrations are mandatory.
● Deep understanding of Supply Chain, Logistics and/or Transportation Management related processes….
Source : Company Career page