Job Title: eCommerce Demand Planner
Location: Mumbai (Vikhroli)
Department: Supply Chain
Reports To: SOP Lead
Position Overview
The eCommerce Demand Planner is responsible for developing accurate demand forecasts and ensuring optimal inventory availability across eCommerce platforms, dark stores, and FCs. The role focuses on maintaining the right stock levels to support business growth, campaign readiness, and high service levels — while minimizing excess inventory and stock-outs.
This role requires a strong analytical mindset, hands-on experience with eCommerce supply dynamics, and the ability to collaborate across commercial, supply chain, and sourcing functions to enable efficient and data-driven planning.

Key Responsibilities
1. Demand Forecasting
Develop and maintain weekly and monthly SKU–platform–location
forecasts (including FCs, DCs, and dark stores).
Incorporate patterns, sales trends, new launches, and marketing
campaigns into demand forecasts.
Track and improve forecast accuracy (MAPE, Bias) through data analysis
and regular model refinements.
2. Inventory Planning & Replenishment
Monitor inventory health across eCommerce FCs, DCs, and dark stores to
ensure availability while minimizing excess.
Coordinate replenishment and transfer planning to maintain optimal Days of
Inventory (DOH) and service levels.
Work closely with sourcing and supply teams to align inbound plans with
forecasted demand and campaign peaks.
3. Data Analysis & Reporting
Build and manage dashboards on inventory health, fill rates, forecast
performance, and sales velocity across platforms and dark stores.
Analyze category and SKU-level trends to identify high-velocity, slow-
moving, or at-risk products.
Provide actionable insights for inventory allocation, markdowns, and
assortment optimization.
4. Cross-Functional Collaboration
Collaborate with Category, Marketing, Supply Chain, and Sourcing teams
to align demand with business and campaign plans.
Support weekly S&OP reviews by presenting demand, inventory, and
forecast insights.
Communicate proactively on demand surges, supply risks, and inventory
constraints to key stakeholders.
5. Process Improvement Capability Building
Identify opportunities to improve forecasting accuracy, automate
reporting, and optimize planning workflows.
Partner with BI/Tech teams to enhance data integration, dashboards, and
visibility across systems.

Qualifications & Experience
Experience:
3–6 years of experience in eCommerce Demand Planning,
Inventory Management, or Supply Planning.
Strong understanding of eCommerce and Omnichannel operations,
including dark store models, FC/DC structures, campaign cycles,
and platform SLAs.
Proficiency in Excel for forecasting and analytics; hands-on exposure
to SQL, Python, or BI tools is a strong plus.

Skills:
Strong analytical and problem-solving abilities with high attention to
detail.
Excellent communication and collaboration skills to work across
cross-functional teams.
Comfort working with large datasets and making data-backed
recommendations.
Ability to thrive in a fast-paced, high-growth eCommerce
environment with multiple channels and locations.